Refund policy

Returns & Refund Policy

At VAVA Objects, each piece of furniture is individually crafted to order. We take great pride in producing timeless objects of exceptional quality and appreciate your understanding that made-to-order products require a different return policy than mass-produced goods.

Made-to-Order Products

All VAVA Objects furniture is made specifically for you after your order has been confirmed.

Because every piece is produced to order, we cannot accept returns or cancellations once production has begun, except where required by applicable consumer protection laws or if the product arrives damaged or defective.

Order Cancellations

Orders may be cancelled free of charge within 24 hours of purchase.

After this period, production may already have started, and cancellations can no longer be accepted.

Damaged or Defective Items

We carefully inspect every item before shipment.

If your order arrives damaged or defective, please contact us within 48 hours of delivery at:

Email: info@vavaobjects.com

Please include:

your order number
photographs of the damage
photographs of the packaging

We will review your claim promptly and, where appropriate, arrange a repair, replacement, or refund.

Incorrect Items

If you receive an incorrect product due to our error, please contact us within 7 days of delivery.

We will arrange the appropriate solution at no additional cost.

Returns

Due to the bespoke, made-to-order nature of our furniture, we do not accept returns for:

change of mind
incorrect measurements provided by the customer
personal preference after delivery
normal variations in colour, texture, or finish that are inherent to handcrafted production

Refunds

If a refund is approved, it will be issued to the original payment method within 5–10 business days after the returned item (if applicable) has been received and inspected.

Shipping charges are non-refundable unless the return is the result of our error or a defective product.