Delivery & Shipping
All VAVA OBJECTS furniture orders are managed directly by our sales and logistics team to ensure each piece is delivered with appropriate care.
For delivery enquiries, please contact info@vavaobjects.com submit your request. Our team will be happy to advise.
We offer both European and international delivery.
Delivery costs are not included in product pricing unless stated in writing. All delivery options and costs are confirmed as part of your quotation, based on the piece, destination, and delivery requirements.
For international deliveries, EU VAT is not charged. All local taxes, duties, tariffs, and customs clearance fees are the responsibility of the customer and are determined by the destination country.
Customs processes and any associated delays are outside our control and do not constitute grounds for cancellation or refund.
If a shipment is refused, delayed, returned, or held due to unpaid duties, missing information, or customs issues, the customer will be responsible for all associated costs, including return shipping, storage, and any redelivery fees.
It is the customer’s responsibility to ensure that ordered items can be delivered safely into their intended space, including doorways, staircases, lifts, ceiling heights, turning points, and access routes.
We strongly recommend measuring access carefully prior to placing an order. In some cases, arranging a professional access check may be advisable.
Our team can offer guidance during the order process; however, responsibility for access issues remains with the customer.
Customers are required to inspect all items upon delivery.
Any shortages, defects, or damage must be reported to us in writing within five working days of receipt, supported by clear photographic documentation. Failure to report issues within this timeframe may affect our ability to assist. Please email us at info@vavaobjects.com to discuss any issues with your order.
Once an order is complete, full balance payment and confirmation of the delivery address are required before shipment can be arranged where we are organising delivery.
If there is a delay in providing payment, delivery details, or accepting delivery once the order is ready, a storage charge of €30 per week will apply.
For international shipments, if a freight broker, agent, or delivery partner is unable to contact the customer to obtain required information or to carry out delivery, any storage or holding charges incurred will be the responsibility of the customer.
